We’re a small, focused team. Every email is read by a human, usually within 24 hours.
Help & contact
- General help: account questions, billing, lost data, feedback, anything else: plaithealth@gmail.com
- Privacy & data: request your data, delete your account, or exercise your GDPR / CCPA rights: plaithealth@gmail.com
- Report a security issue: found a vulnerability? Thank you, please email us with the details: plaithealth@gmail.com
- Suggest a condition: we add new condition profiles every release. Tell us what to cover next: plaithealth@gmail.com
Common questions
Not receiving meal reminders? Open iOS Settings → Notifications → Plait Health and make sure notifications are allowed. Then in Plait Health: Profile → Notifications, confirm reminders are switched on.
AI scanner accuracy? The scanner produces estimates with confidence scores. For packaged food, scanning the label is always more accurate.
Cancel your subscription.On iPhone: Settings → Apple ID → Subscriptions → Plait Health → Cancel Subscription. If you subscribed on the web, use the cancel link in your Plait confirmation or renewal email, or email us at plaithealth@gmail.com and we’ll cancel it for you right away.
Delete your account and data.In Plait Health: Profile → Privacy & data → Delete account. The action is permanent and immediate.
Export your health data. Subscribers can generate a doctor-ready PDF report from Profile → My health → Generate report.
Android? Not yet. iOS first, and available now on the App Store.
Medical disclaimer
Plait Health is not medical advice. It is informational only and is not a substitute for diagnosis, treatment, or care from a qualified healthcare professional.